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ISPs say their “excellent customer service” is why users don’t switch providers

28 comments
  • The hell kinda autofellatio is this. "Excellent service"? The only Excellent Service ISPs provide is to each other by allowing non-compete fiefdoms to continue

  • I live in rural NM. When I moved here we had Verizon home internet (cellular, with a data cap), centurylink (you are lucky if you get 3mpbs), and a line of sight wireless provider. The wireless was more expensive than CL, but more reliable and faster.

    Then TDS fiber came to town, much better price, way better speeds, non existent customer service.

    It is so bad I am considering going back to the wireless provider.

  • True in Quebec Canada, we basically have 2 ISPs, Bell (horrible service from india, always ranked #1 worst company) and Videotron, top notch service from local people.

28 comments