Safety features should work if everything else fails. Their failure mode can’t be “fuck it, it didn’t work”. Which is directly opposite to the failure mode of a subscription based service.
The FTC needs to do its job and start outlawing all these obscene subscription business models for things that are rightfully products, not services. Where's my goddamned First Sale Doctrine, FTC?!
Software Engineers working on commercial products need to be professionally licensed, so that proper consequences can be applied for unethical "fail-deadly" designs like this one.
My dad worked for AAA. Once he got a call because a lady’s car errored out and thought she didn’t have her seatbelt buckled mid-drive, so it shut the engine off. On the freeway.
Even without a subscription, failsafes should always fail safe.
Yes, but also from an implementation perspective: if I'm making code that might kill somebody if it fails, I want it to be as deterministic and simple as possible. Under no circumstances do I want it:
checking an external authentication service.
connected to the internet in any way.
have multiple services which interact over an API. Hell, even FFIs would be in the "only if I have to" bucket.
Honestly the fact that it has code that says "under condition X, don't save the user" is concerning in and of itself. I wouldn't trust this thing in the first place.
The monthly subscription model leaves me feeling so very conflicted. On one hand, it’s a way to get an important piece of safety equipment for less money up front, which is good—there’s certainly cheaper airbag vests, but there’s more expensive ones, too.
No, no, there's nothing conflicting here. If you need expensive safety equipment that you can't afford up front there's already a solution for that, it's called financing. There is no upside to this, it's just unethical, irresponsible, and dumb.
IMO, for a safety system, anything sitting between the device's sensors (to say it's time to deploy the safety system, regardless of what it is), and the actual deployment of that safety system, is too many things sitting between those systems. There's should always be a direct and uninterrupted connection from the safety deployment sensors and the safety deployment system. Nothing in between so the delay in deployment is as close to zero as possible, with no complications that could, in any way, shape, or form, delay or otherwise interrupt the connection between those two systems.
I really wonder what the mechanism for this license model is, I'm sure their engineers are intelligent and there's no obvious issues, but say, for example, the sensors that trigger the airbag and the airbags deployment trigger, has something like a relay in between. The relay is controlled by a management computing device that has verified the license and so it closes the relay (so everything works). Say, for example, during a crash, one of the first things that happens is that you're struck with debris, and in that debris is a very small, very powerful magnet. It happens to land, right where that relay sits, and because of where it impacts, it causes the relay to open... Disabling the airbag. You get wrecked because you were hit with a magnet.
I'm sure that is not realistic and they're not using a magnetic based relay for something like this, but I think it demonstrates the point. Anything sitting between (detect) and (deploy) is a risk to life and limb. That includes, but is not limited to, lines of code, relays, disconnects, computers, electronic lockouts, switches, and buttons. Even significant lengths of wire, more than a few inches could be a problem due to induced current or the risk of them being pulled and/or broken. Ideally, the system for detecting that it should deploy and the deployment mechanisms trigger should be in the same, protected box or chassis on the vest, with nothing in-between to inhibit the signal. IMO, the only good way to do this kind of lockout is to control the arming/disarming of the system, where when the system arms (and therefore ready to be used and secure the life and limb of the user), it checks for the presence of a license, first locally (with a license that has been cached that informs when the subscription is set up expire, if that expiry is after now, then arm), and failing that (expiry is before now), check for a license via a link through the app to the web and/or service provider. Providing useful feedback to the user about the system and whether it has armed correctly and therefore ready to deploy.
Have they done it this way? I don't know. I don't trust that they have. I'd rather pay more for a safety system and not have it require a subscription than pay monthly to use the system and potentially have it fail a fucking license check when I need it the most. Bluntly, I don't trust them to get this right. So fuck this, fuck them, and fuck anyone who supports this with their money. Any company putting a financial condition on the safety of your life isn't a company that should continue to operate.
All of this is to say nothing of: what happens if the license servers fail? Can't check in for a new license at renewal time because the servers are fucked.... Well, good luck in that crash you're about to have. 🖕
Fucking idiotic to trust a subscription model with your life.
I was hoping that the future would be like Star Trek, a beautiful high tech paradise where we worked our problems out and live in a post-scarcity world. Instead we're getting Deus Ex, minus the shades and trench coats.
This gets posted occasionally and while I agree, the subscription for an airbag is one of the dumbest things ever, it's not the only way to buy the thing.
It's available as a one-time purchase instead, which obviously is what everyone here would choose, but it's a fairly high price, and their argument for offering a subscription model is that they want the price barrier for safety equipment to be lower. There are other ways to do it, but the option of a subscription is fine IMO as long as the one time purchase remains as well.
I feel like price for the one time purchase is set deliberately high because they want people to actually pay for the subscription instead. If their goal really was to make their products more accessible, just allow people to pay in installments and take some recurring interest fees for the financing.
And, in any case, the product should work no matter whether I'm late with the monthly fee or not. That's just bullshit.
Also, do you need a persistent internet connection at all times so it can check if you're subscribed at any moment it may need to in case of a crash? In a fast-moving vehicle? What an awful idea.
It will continue to activate for 60 days after the last payment, then the “in motion” module (it’s not klim’s tech, it’s in motion’s tech and subscription) won’t turn on before a ride. It doesn’t need to connect to the internet to work while riding, it syncs over wifi. They specify it won’t stop working during a ride.
Also, you can still buy the system outright. Having a subscription entitles you to a new detection module after three years though
That is bullshit. If they want to lower the price by renting it out, they could perfectly well licencese local dealers to rent it out, who can go after the customer in the same way, like they could for people who rented vehicles and didnt pay/return them.
The subscription based model instead proves that the production costs cannot be that high, that in case of a run out subscription, they'd rather lose the product.
Also the development costs of the subscription and the technical equipment to validate subscriptions, including running the servers etc. are a significant cost factor, without which they could lower the price of the product.
It's argue it still shouldn't even be a "subscription". A payment plan would be a simpler and more safety-conscious implementation. If the buyer fails to keep up with required payments, then you're focused on collections, not disabling functionality.
The seller could even just not offer payment plans, because plenty of other third parties already specialize in personal loans. They're just reinventing a stupider wheel.
What is important to remember is that subscription doesn't save you money, it delays payment.
Subsceiptions do NOT make things cheaper, they only lower barrier to entry and then allow to drain you even for the cash you don't have. Similar to how credits changed the world, but way more sinister.
If you cannot conceive of why a subscription for a physical device that needs literally norhing extra to function is bad ... you are a mindless consumer. Keep consuming, you brainless worm of a walking wallet. You're the perfect customer.
What will be interesting is how a false negative plays out. A vest fails, someone dies yet the subscription is current: how does the lawsuit play out?
See, when a life-saving device can fail due to software bugs, our brains point to malicious negligence when it does fail. It's no longer a badly packed parachute but a company whose billing department wants to kill poor people.
It's a subscription service for an airbag vest. They'd rather have you die than not pay for a product you already purchased. I'd say that whether or not there's a mechanical failure, the billing department does want to kill poor people.
Limited liability. Negotiate with the family of the victim, ideally don't pay at all if you can get away with it, and move on. Product management and marketing had a great idea to increase user retention, more in the meeting at 11.
Sure we'll just have to remove those useless bits of flesh and bone you have at the moment and then you pay $23.84 per km travelled on your fantastic new stealth legs.
I have no idea how it's designed, but it should put a credential on your phone which it can check via Bluetooth. That credential would presumably have an expiration date and the app should only need to validate it once when the status changes.
This is 100% speculation, but I wouldn't be surprised if it checks the length of the subscription when connected to a network, then tracks that with a built in clock. There's also incentive to frequently connect it to a network since the company constantly "updates the algorithm" it uses to detect crashes and deploy.
I suspect it would stop working once you hit the end of whatever period it knows you're "paid up" for.
It - meaning the activator, no comment on subscription - seems par for the course.
Hard to argue it couldn’t be at least marginally safer if remote disabling were impossible, though wonder if that’d be implemented for recall purposes as perhaps it is on modern vehicles? (Anybody know?)
I thought buy air vest + buy or pay [in]finite installments (lease, rent, subscribe) for the right & ability to use the vest. Perhaps same as what you said, just semantics.
I don't know what's more stupid. Heated seat subscription creators. Or the morons that actually bought such a car and then proceeded to invest more time / money bypassing it.
Are they expecting people to periodically test the device to verify it's working? This kind of thing is going to be a one shot deal, or at least needing a overhaul after use to be functional again.
Subscribe and 'test' afterevery ride, get new gear for free?
I just checked the site, it says the subscription includes a new detection module every three years. So at least some new gear is included.
Subscription for a product like this definitely feel very shady. But at least you can just straight up buy it. They say the subscription is intended for people who can't afford the full price out of pocket.
My t9p of mid-range baby car seats that I BOUGHT (ie. No subscription) come with a replacement agreement that each accident the seat is involved in above a certain threshold, they will replace the car seat for free as they are not safe to operate again after a crash -would need to check the manual in the car for deets, obviously not for a fender bender.
As many times as accidents could happen in the life time of the car seat, probably 8 years or so. For free.
Which I think it's smart as it gives them great pr in general, and it helps keeping their brand out of the news in case of a damaged item gets involved in a second crash and someone gets hurt.
I am sure they factored the cost of replacements into the seat price based on statistics, to me it tells you don't need to be a soulless piece of shit to make a good and reliable business model without being a dick.
I stumbled across this article when I saw this post. Not great, but not quite as bad as this post would lead us to believe. 👍🏻 (Also, subscription based services suck)
Mate of mine said it was controversial but the subscription is to opt into their telemetry feedback system and improve the algorithm via firmware updates. When they go off when they shouldn't you're gonna have a bad time. He did not mention the remote bricking part, yikes.
It is outrageous because if a sufficient number of people accept this bullshit, it becomes a viable and profitable business model and every provider moves into it. Basically people like me who run away from subscriptions like the devil end up without a choice.
Might be tricky because airbags are single-use. How do you know that your hack worked? If you test it to confirm you lost the air bag, so you'd have to buy at least two, make sure you did the exact same modification on the second one after confirming it worked on the first, and still be unsure if it's actually going to go off when it matters.
airbags are single-use. [...] If you test it to confirm you lost the air bag
Please try to avoid presenting your hypothesis as fact. If your third sentence was phrased as a question it'd be fine. Currently it's misinformation.
Of course it can be tested without destroying it. The actual air bag component could be disconnected from the rest of the device and the connection point monitored for the appropriate voltage/current required for activation.
Or just buy one of the other vests that use a simple tether and doesn't require a stupid fucking subscription and a additional, complex point of failure?
Uh, that's not really the point? If you're making a product that aims to promote safety and save lives, then you shouldn't be able to cancel it at the will of the company. It would be like waking up in the middle of a surgery and the doctor telling you "Hey, looks like your anesthesia subscription expired, so unless you've got an extra $20 in your pocket right now, then we're just going in raw." If you absolutely NEED the extra money as part of your business model or whatever, then just charge them AFTER the service is used. Don't just fucking turn the airbag off with no warning because they're behind on a payment
Nobody really likes the implementation of the insurance model of healthcare, but... You do at least asunderstand the idea behind it, right?
Insurance charges a much lower rate than the actual price, but everyone pays even when they don't need it. That way the people who aren't using it cover the people who are. It doesn't work if you only get charged when you use it.
That's all this is. You pay a subscription that is much lower than the price of the product. If it gets used, they send you another one.
The cost is fixed, and you don't have to worry about going without an important piece of safety equipment or incurring further costs after needing to use it.
If you have enough money to buy one directly, nobody is stopping you. This is actually aimed at people who can't afford that and would not have access to this technology at all otherwise.
Marketing safety equipment subscriptions specifically to people who can't afford to buy that equipment outright, and then disabling it when they fail to make a payment (because you're specifically targeting the demographic most likely to miss payments) is a great way to kill poor people, and this individual business should absolutely get the shit they get for doing it