The blowback worked—but subscriptions for software-based new car features will continue, according to a BMW board member.
BMW Is Giving Up on Heated Seat Subscriptions Because People Hated Them::The blowback worked—but subscriptions for software-based new car features will continue, according to a BMW board member.
Going forward, BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.
The fuck it is. You offer car features at time of sale. And if you want me to like your brand, at best you offer OTA or wifi updating for free to enhance the experience, and make me want to buy your next car.
You try and nickel and dime me for shit technology that has been around for 20 years, and I could give two fucks. I'll plug in my phone, ignore your entire. Infotainment and actively campaign for it to fail and blow up in your face.
My running theory for Audi is they started uniquely animating their indicators so people would use them. Not because they should, but because it made them feel special. Thus reducing the stereotype before getting to BMW levels.
Agreed, subscriptions only make sense when there is an on-going service, like on-star (no idea if it is worth anything).
So if the digital assistant and driver assistance programs where getting service updates, then this would make sense. However, I'd say that driver assistance really shouldn't need a lot of updates if it was truly ready for the road.
Exactly, unless it needs the company to have server space or an internet connection then it's not even close to something that should have a subscription.
I agree. Some subset of ADAS are using things like LIDAR mapping data that do incur ongoing cost. For example, Ford relies on road having recent LIDAR data to let you take your hands off. So they have a subscription, and if you don't pay... Well it's almost the same except your hands have to stay on. It is vaguely less competent, but still pretty much follows the lines/traffic on its own.
Of course their pricing is way more than I think will work out, but I can at least understand why a subscription fee is associated.
The argument I could maybe see is that their seemingly fine ADAS system is at higher risk of being hit with a mandatory recall down the road. Those generally ignore all warranty limitations (e.g suddenly having to replace airbags in 15 year old cars...), but might spare them the expense for those who lack the features, or at least the revenue from the users helps fund the possibility of converting a related recall.
More like "if this car is otherwise the best option, I'll go for it, but your policies are actively having me court your compeititors and damaging brand loyalty."
radio does suck, but its also a vital information system during emergencies. what liabilities does a manufacturer open themselves up to by refusing access to a potentially lifesaving device?
Luxury car makers will have a harder time justifying a high price tag when an electric Kia will match their 0-60.
Mark my words, cars will be the next common planned obselesence product. As soon as the battery doesn't take a charge people will junk it and buy another just like the phone market.
Also you have Chinese BYD making huge inroads in various markets now. They're going to massively drop the price floor for features that are seen as luxury right now.
I'll plug in my phone, ignore your entire. Infotainment and actively campaign for it to fail and blow up in your face.
Jokes on GM customers, they announced they would no longer support apple carplay or Android Auto, and customers would instead need to buy functionally through GM.
We all said the same thing about subscription streaming services 5-10 years ago and now look where we are. Nothing we can do unless the masses stop buying this bullshit
Did cars peak around 2016? That's when you could get a plug in hybrid, with Bluetooth audio, a rear view camera, but no spyware or mandatory subscriptions. Sure they'd pester you to get SiriusXM but you could just say no.
I'm not sure I'd agree on no spyware. Systems like OnStar are still tracking locations and are deeply integrated into the car. But at least this is before they subscription-ized basic features.
Peak car was 1990-1994, largely mechanical, little electronics and reliable as hell. My Merc from that time is built like a tank and everything is screwed together, not glued.
2005 - 2018 - Many decent cars were made in this period. Aside from all the pollution. And emissions fraud.
It 's the pinnacle of the small SUV fashion (I like them, sue me) but you could still get sedans and station wagons as well. Mechanical controls still ruled, no single touchscreens. Good audio was the norm, rear cameras not so much but you could get one. Small turbocharged diesels have the best fuel economy possible for a pure combustion engine.
Most importantly no online connection or subscriptions of any kind.
I love the idea of electric propulsion. But in the current market it comes with so much undesirable baggage.
I think most importantly it was that they often didn’t have an infotainment with everything integrated in it and that regular cars still were mostly using double din head units which are perfect to swap out. It’s a standard that we should have kept but didn’t. ☹️
If you ever feel like your just a cog spinning endlessly in a machine with no real purpose in your career, remember that there is a man in Germany who has a job installing turn signals on BMWs.
Funny thing is, they do help you. Sure, there's assholes who see a signal as a sign that they need to speed up to prevent a lane change, but there are plenty of people who will see the signal and let you in, at least in my area. My own rule of thumb is if I don't have to slam on my brakes to let you in, I'll slow down for you, especially if you're a semi.
Unless I know you pulled into an onramp lane just to skip ahead of the people not doing that bullshit when it's stop and go level traffic. But it's usually hard or impossible to tell who is an asshole and who is just using the onramp because they just got on the highway and I try to leave space for people just getting on.
BMW and Mercedes were the "leaders" in milking their customers and thus they got the most bad press. All BMW is doing is waiting until more companies start doing this and the whole idea of subscriptions in the car business becomes normalized to the public.
Unless consumers continue to shun this concept and the press blasts these companies for trying to push this nonsense, it will make a comeback in the years to come. Unfortunately, I simply do not think consumers will look at their long-term interests. Its like telling gamers not to pre-order the hottest upcoming releases because it encourages companies to release buggy software... all the pleading in the world ends up falling on deaf ears. Same too, I believe, will happen in the car market.
Not to mention that it's clear that they don't want to sell cars to individuals anymore. That's what all these subscription models point to. They are hoping to sell fleets of autonomous cars to corporations and cities, and us plebes can rent them when we need them. The upside for the manufacturer is that now they have the ecosystem to charge an extra $5 for A/C per ride, $3 for the radio, and $10 to roll down the windows.
HA, I read the title and thought "what is going on? I love my seat warmers" - I completely overlooked the word subscription because it is absolutely absurd that there would be an ongoing cost to the consumer for a feature that provides no ongoing cost to the manufacturer.
Under capitalism it's always been the case of"what is this worth to you". The difference is in the past if a company overcharges then a competitor could come along and undercut them (so long as the gap was big enough that it made financial sense).
Unfortunately, monopolies, regulatory/government capture, vertical integration, marketing and cartels have gotten so far out of control that consumers are left with little choice but to suck it up. And most governments in the Anglosphere don't really care.
Yeah we’re reaching the point where it becomes clear that the market can’t bear everyone charging the most the market can bear.
People will pay extra for a luxury. People won’t pay the most they’re willing to pay on a luxury on every luxury they’ve gotten accustomed to at a reasonable price.
It occurs to me that all of these feature subscription models never seem to mention maintenance. Is that correct? Like, Ford wants to make a car that will deactivate the radio and blare annoying noises at you like you're a fucking cat if you miss a payment, BMW and Lexus are gating performance and heated seats behind subscriptions and paywalls... But all you get is access. They arent going to fix the heated seats if a coil burns out. They aren't going to fix a spun bearing you incur while using the extra performance you paid for. They aren't going to repair a blown transformer in the radio. So you are literally paying for nothing. I am so glad I have an '07 Mustang Convertible. If I keep it maintained and looking good, the value will skyrocket when they actually standardize all of this abusive shit.
Of course, then somehow "Cash for Clunkers" will come back and be even less "voluntary" and suddenly most cars made before ~2018 will be removed from the road and bricked.
They arent going to fix the heated seats if a coil burns out. They aren’t going to fix a spun bearing you incur while using the extra performance you paid for. They aren’t going to repair a blown transformer in the radio. So you are literally paying for nothing.
The "ongoing cost" is manufacturing diversity. It costs more money to put heated seats in one car and not in another than it does to put them in all of them and allow the people who want them to simply pay to activate them.
That being said, it is a fixed cost, and should be a one-time purchase. Or at least offered as an option. At least Tesla does this correcrly.
I hate everything about the idea of paying a subscription for a....{checks notes}...car. It's already bad enough when people are paying monthly for car payment or lease payment, now they get hit with a subscription for software?
What if I told you that you can get rid of all those monthly payments by signing up for our service. For only one all inclusive monthly fee you can pay all of them, including a service fee. Terms and conditions apply. Sign up today!
What's wrong with leasing a depreciating asset? Never own large assets that are sure to lose value. Even if it's like a work truck that makes you money, let someone else's books take the loss.
With vehicles, lessors get you on the overage miles. Negotiate it. When you turn the lease over, tell them you need to lease another one and you'll do it with them if they waive the overage. If they won't do it, go somewhere else. They won't let you walk out the door without hacking away much or all of the overage.
Heated seats is my goto example as an attack on ownership. Good to see it stop but I don't want your proprietary software or SaS either. Give me a dumb car with no computer.
Seems to be harder and harder to get a new car without all those "smart" features. Soon, it might be impossible to find one at all, just like it's impossible to find consumer-grade dumb tv in the market right now.
It's why I am considering availability of public transportation when house-hunting nowadays. When my car breaks down, I hope to be able to NOT buy a new one. Ideally, for the rare occasion that I need one in the future, I could rent one.
Such subscription models essentially beg to be hacked and/or for third parties to come up with entire replacement computers for the vehicle that bypass entirely all of the locks.
Subaru did this with remote start. Instead of just selling you the damn option you have to pay a subscription. Fuck that I'll just walk outside and start the car..
BMW really doesn't understand this business model. They tried to pull this shit with CarPlay in 2018 as well. Which one could buy as an €300 option, which was rediculous by itself, but was later moved to a fucking subscription.
It also caused a huge uproar, largely forgotten by Covid now, but they also had to backtrack that. And now they've tried it again, also to backtrack again.
Fix your cars to be a better value prop than that fuckface's or the Chinese cars. Then you'll make tons of money. Not by nickel and diming your customers.
They save money by only producing the luxury model. Then they disable the feature electronically.
But to prevent you from just jailbreaking the car, they need to have a system to monitor your status. So they need to be able to check and update software that you can't control, etc etc.
It's still greed, but it's like greed with extra steps.
People were objecting to the subscription, but they should have been objective to the locked features.
They'll never stop the shitification, it maximizes profit.
Just a reminder that if consumers hate it enough, they can have the power to change those decisions. If they or content or "don't care" they are passively agreeing and allowing it continue. Let your voices be heard, share articles like the Mozilla investigating car companies that collect your sex life and biometrics. Let your representatives know.
The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money.
Take boots, for example. He earned thirty-eight dollars a month plus allowances. A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of OK for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. Those were the kind of boots Vimes always bought, and wore until the soles were so thin that he could tell where he was in Ankh-Morpork on a foggy night by the feel of the cobbles.
But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that’d still be keeping his feet dry in ten years’ time, while the poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet.
“The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money,” wrote Pratchett. “Take boots, for example. He earned thirty-eight dollars a month plus allowances. A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of okay for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. Those were the kind of boots Vimes always bought, and wore until the soles were so thin that he could tell where he was in Ankh-Morpork on a foggy night by the feel of the cobbles. But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that’d still be keeping his feet dry in ten years’ time, while a poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet.”
BMW parts are bonkers expensive. I have a Cooper and whenever something goes wrong the repair is stilly expensive.
Mini may be BMW's cheaper brand when you drive off the lot. But ownership costs outside of warrantee are BMW through and through.
[...] but subscriptions for software-based new car features will continue, according to a BMW board member.
I wonder what they're going to try to nickel and dime people over next. I mean, if they're offering internet service/access or other things that are an ongoing service, fine. That's mostly fair... but if they're charging you to flip a bit in the car's internal database (or even worse, a central database somewhere that keeps your car's data) but the feature is installed in your car and costs BMW nothing to enable it, then ewwwwwww
Took a deeper look at the article...
[...] BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.
Hahahahahaha no. For the most part, absolutely no.
Seems a little bit like when your cell phone carrier disables the tethering feature on your phone and wants to charge you money to enable that. For me, infuriating to know that I'd paid to have hardware capable of being a wifi hotspot, then to be charged to use it. The "service" being provided amounts to first-we-degrade-the-thing-you-paid-for, then we-charge-you-ransom-to-get-it-back.
It's frustrating since by using your tethered connection you're using the same data that you already pay for. If there's a limit on how much data, why does it matter how you use for it?
Because - assuming you don't reach your data cap every month - you might be sharing your leftover data with somebody else who's getting it "for free" as far as They (the carrier/provider) are concerned. They can't control who/what devices connect to your hotspot, so They assume every tethered connection is siphoning data to a non-customer entity, potentially disincentivising "the leech" from subscribing to their own data plan.
If They can steer "the leech" towards becoming a paying customer, then they can harvest (more) data & device activity from both users AND they have more active data plans (paying account holders) to boast about to their real customers - the shareholders - than they would have otherwise.
It's pretty simple really, you just have to think like an executive who's fiduciarily beholden to lining the pockets of shareholders (as opposed to a business owner trying to provide a useful & mutually beneficial service to their customers). The latter do exist in the corporate world, but they are few and far between when you're a publicly traded S-corp like most (maybe all?) of the major providers. It's just the banality of societally-accepted evil at its finest (and yes; utter bullshit)
Look, it's shitty that they're putting this stuff behind a software lock and subscriptions just like the shitty practices of the gaming world but with shitty behavior comes opportunity with the cracking world.
I actually am, usually companies force their shit down the consumers throats and they happily gulp it down, buying their new products when they come out as well. This is a pleasant surprise to me
Yeah I thought this would go down like the netflix login clampdown - people online rally against it and say they'll cancel Netflix, but in reality their subscriber numbers are up massively
What surprises me is how often it works given the very simple fact that regular people don't have effectively infinite money. Who is it that is just eating this subscription pile up and never reaching a limit? "Most people"? That just can't be it.
It was even dumber kinda. They decided that it was easier not too have options for heated or non heated seats so they made all cars with heated to simplify production and if you bought the xar with heated seats thats it you got heated seats no subscription but if you didnt and changed your mind you had too pay as a subscription for them too activate the heating your car was already equipped with.
I just wonder how much of a market there is in fixing these issues for consumers. As in, giving people FULL ownership of their own cars...and to hell with ridiculous corporate "laws" like the DMCA.
Did anyone ever try splicing some wires to provide direct power supply to the heating elements? Then again, I wouldn't put it past BMW to make this brick the car due to "hEaT pIrAcY"
The gaming community could learn alot from BMW owners: when companies charge for bullshit services don't pay for them and the company will stop doing it.
Hardly. I love BMW cars in terms of performance and other things. Never once thought ohh no I want heated seats, steering wheel or whatever. Just a nice car to drive. Yeh other cars are nice to drive but good luck finding rwd that's not a supercar.
Your statement would probably apply better to new Range Rovers though.
It's interesting that people are surprised at these seatwarmers when they've only been offering indicators as aftermarket upgrades for decades and yet no BMW owner chose to buy them.
BMW owns MINI, and MINIs are special. I'm never gonna subscribe to heated seats or anything like that, but I'm also never gonna own a full sized vehicle if I can help it, and MINI makes some of the best compact cars on the market.
Every car manufacturer will. $$$ is the final decision maker, and the more that are doing it the less bad press matters cause it's not like the consumer has a choice
I drive a car from 2000, it runs great, no spyware, no features in my car that I can't use, all I need to is add Bluetooth to the radio and its perfect. I don't really need a screen in my car to tell me basic information the dash gauges already tell me.
I have a 2000 and a 2014. I don't expect to replace either until both of them die. Even then... I also have a motorcycle. I really don't want to buy any of the nonsense coming out these days.
Yea, fuck those guys, my phone will always have a headphone jack and i'll always own a perpetual license to adobe and i'll always have DRM free media for movies and books that I purchased.
Companies never do anything I dislike, everyone else is just beta soy boys complaining about being given what's good for them
Pretty sure this user blocked me though, I see him fucking everywhere and he never acknowledges my comments
One is putting all options into a car and only making them available to customers who pay. This somewhat makes sense, and while it is annoying, it might benefit customers and automakers alike.
The other is making a hardware option a subscription. I personally hate that, but it just might make sense. People also rent houses and lease cars, why not add some customisation?
There might be a third question: Why do people even buy Beamers?