ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
Hahahahahahahahahahahahaha
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Kind of true, maybe? I have a small local provider. I pay for 1000/1000. I get consistently 950/1100. I have not needed customer support since the day I turned on the modem.
So, if by customer service they mean they serve customers so well that I don't need to think about it, then yes! 7 years and counting with them.
I have a small local provider.
I suspect you would have a different experience if you had a larger regional provider.
Yes, my sarcasm was tongue in cheek that they obviously have to say that because the large providers are horrible, and that I never have had to even call customer service
Yeah, I feel like if a customer has an informed opinion about your costumer service, your service obviously forces customers to call customer service too often.
Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I'm gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I'll fill in a survey about my experience which will only take a minute of my time, I'm probably not gonna feel too positive about their cs quality.
Same here. Sonic fiber and I've had 0 issues. Pay less now than I did for much much slower cable internet before and I think we've had 1 maintenance and 1 outage in the last 4 years. Just checked speed test on my modem and it 941 down 942 up.
