[REPOST] Customer had a "reservation" for the 4th floor at a 3-storey hotel so I took her to the roof
In some countries (e.g. Japan), the floor you enter the building at is the first floor, and in others (e.g. UK) it's the ground floor. So if there are 4 floors, they could be 1, 2, 3, 4, or they could be G, 1, 2, 3.