This take is so frustrating. It's either black or white. Can't give a small critique without being labeled as a corpo shill. There was equal criticism both ways. Was this the customers fault? No. But could it have been resolved easier/faster if he cooperated? Possibly. It's a valid criticism and it doesn't in any way mean that anyone is spreading their cheeks for corporations. Nobody was getting shat on.
Nothing wrong with audiobooks! It's my preferred way to consume my books. Also if I didn't listen to audiobooks, then I would never have experienced TGR's glorious performance in the Red Rising series. I don't think audiobooks are better for every book, but in the case of Red Rising, I would argue it's mandatory.
I just finished Lightbringer myself and I absolutely loved it. I'm equally devastated knowing how long it'll be before we get the next one!