1w ago

[Gamers Nexus] How Razer Screws Customers | Hardware, Software, & Support Failures

Sponsor: Lian Li Lancool 217 on Amazon geni.us/0dwg

Hardware manufacturer Razer doesn't know what it's doing when it comes to hardware and software, it seems, with a mountain of complaints from its customers about defects and RMA issues. Razer has problems with its Blade laptop's trackpad / touchpad, crashing and BSODs, external display connectivity, and more. Its Synapse software also negatively impacts performance, and its customer support hasn't been very supportive of end users.

The best way to support our work is through our store: store.gamersnexus.net

Like our content? Please consider becoming our Patron to support us: patreon.com/gamersnexus

Find Just Josh's videos, including his new Razer video: youtube.com/watch?v=vu_sVQdt3rU Find Jarrod's Tech here: youtube.com/channel/UC2Rzju32yQPkQ7oIhmeuLwg

12 comments

This isn't news to anyone who's ever used Razer products. They're amazing fresh from the box, but have crap durability, horrible software, and laughable support.
- The only reason they're still so common is that you could swap out "Razer" in your comment with 90% of the other gaming or performance brands and it would be just as true if not moreso. I had to swap to razer after I had two Corsair mice failed in as many months, and what seemed like a software bug kill three Logitech mice (One I had been using previously, and two more bought to replace it, which were broken out of the box).
  
  Man, I’ve been using the same Logitech mice (two of the same model) and headset for like eight or nine years now. Still works great.
  
  I have teenagers. You could sell them cat turds for $90 with programmable RGB lighting.
  
  You are feeding mice to the machine

Razer is great at covering the exact feature-set I want in a product. Fell for it with the Viper Ultimate and got a creaky, grainy button feel and a rubber coating that quickly wore down and felt slimy. Then I bit the bullet with the Barracuda headset, which went straight back. The thing was bulky, hollow, creaky, flimsy, had coil whine, lost audio after idling... I keep telling myself to not fall for it, and then I'm in the market for something, and some Razer product just seems to tick the boxes. NEVER AGAIN!(?)

My Razer mouse's primary button started going bad after about a year and a half of gaming (not professionally, evenings).
I took it apart and saw it was the switch assembly that just wore out.
My first computer was in 1992 and so I've seen quite a bit of mice in my time. That's still the only manufacturer that's failed at that level and I never purchased another.
It's all marketing and overpriced in my opinion.

Been using a Blackwidow keyboard since 2017
Had a Mamba mouse purchased in 2019 start to have issues registering clicks in 2023, but I see that as a failure of the ALPS micro switch. Bought the same mouse because nothing else fills out my hand quite the same way.
Partner’s using a Deathadder mouse I originally bought in 2015.
I still have an Orochi laptop mouse I bought way back in 2008, heavily used for a decade without issue.
One of their headsets has made it as a hand-me-down through two friends.
Their laptops are another story. Challenging to find parts for, and they’ve tried to copy Apple down to the flaws - “flexgate” is just as much an issue on Razer laptops as it is on MacBooks, except that the screens are harder to come by so they cost way more.
Finding and downloading drivers is an awkward and confusing process, and the they’re all years out of date anyways.

12 comments