Commonwealth Bank fires, un-fires call centre staff over AI
Commonwealth Bank fires, un-fires call centre staff over AI
pivot-to-ai.com
Commonwealth Bank fires, un-fires call centre staff over AI
The Commonwealth Bank, Australia’s largest bank, is going all-in on AI! In June, it put in a new AI voice bot to sort calls to customer service! [ITnews] The new voice bot was so efficient, the ban…
https://www.youtube.com/watch?v=4kpSHDx0KZA&list=UU9rJrMVgcXTfa8xuMnbhAEA - videohttps://pivottoai.libsyn.com/20250824-commonwealth-bank-fires-un-fires-call-centre-staff-over-ai - podcast