This is the best summary I could come up with:
Shuster and her 15-year-old daughter Ruby, who plays lacrosse, were flying back from Baltimore via Chicago on July 17, when their checked bag went missing.
Returning from California, they stopped at the lost luggage desk in Denver with their reference number, and reiterated that the AirTag was still tracking at Chicago.
So when she asked a Chicago friend if there was any way he could swing by the airport, and realized he was on vacation himself, Shuster took matters into her own hands and booked a flight with air miles.
Before booking her flights – two hours each way, plus 30,000 air miles and around $30 in taxes – she told United’s Twitter account that she was planning the Chicago trip.
“We’ve let our baggage team in ORD know that you’ll be arriving,” they initially replied – before half an hour later messaging again to say, “We recommend that you remain in Denver while we continue to work through our processes to bring your bag back to you.”
United said in a statement: “Unfortunately, this bag was incorrectly tagged at the start of the trip which contributed to the longer delay – we’ve apologized to Ms. Shuster, reimbursed the miles used and gave her an additional travel credit to use toward a future flight.
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