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Combination of spam callers being more prevalent and the younger generation has unbelievably high social anxiety as a direct result of them mostly being raised indoors and alone with family.
I'm not saying that the way we older folks grew up was inherently better at all times, but it certainly forced us to converse with strangers and develop those skills.
My little twin brothers and my little sister were actually afraid to call a pizza place and order pizza when they were younger. They still don't really do phone calls aside from work related things or direct family.
I don't know why, but I despise phone calls. I'd even rather someone video call me or talk face to face. I just find it worse than every other method of communication.