Management, certainly. Some specific bits, though, that may or may not fall under that umbrella:
- Comparatively high price tag.
- Short lead-in time to the change.
- Shambolic communication with devs, mods, and users at large.
Most users, I would wager, would have been fine with Reddit making money off of their data. That’s the tacit contract most of the internet runs on— you provide me a space and a framework, I allow you to monetise what I do there. It’s when those monetisation decisions start to hurt my experience being there that problems arise.
For me, what is much, much worse is the dismissal of such a large outpouring of discontent from the community. People are willing to put up with a lot they don’t like so long as they feel heard.
We felt heard by the mods, and heard by each other, but Huffman, the face and voice of the company, offered instead minimisation, condescension, and calumny.