Shoplifting up driven by rising cost of living - Coles responding with employee body cams

Coles is trialling the use of body-worn cameras to bail workers out of customer abuse.

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Turning employees into cops is probably not a great idea
- It’s probably not just catching customers as they pass by shoplifting stuff… it’s likely so the employees themselves will have a harder time lifting stuff.
  
  I'm also worried what someone will do when they realize they've been caught doing something. Some might turn on the person with the camera. At a certain point, you're putting your employees into physical risk
- As if customer service jobs didn't suck enough
“According to data from investment bank UBS, food prices at Woolworths and Coles increased at an average of 9.2% over the three months to December 2022, jumping from an average of 8.2% in the September quarter.”

“Supermarket giants Coles and Woolworths recorded profits in excess of $1 billion with a nearly 5 per cent increase on the previous year.”

I 100% do not support people shoplifting but they are not the only ones guilty of theft.
- I 100% do not support people shoplifting but they are not the only ones guilty of theft.
  
  So why do you not support them? The corpo execs don’t need a billion dollars but people do need to eat.
‘We don’t want any suggestion we are turning employees into security cameras’

Except that’s exactly what you are doing.

How can they say that with a straight face.

9 comments