1y ago

No Bluetooth device detected by Intel ax1690i on Windows 11

I have just installed my new Intel Killer Wi-fi 6E ax 1690i on my ASRock Phantom Gaming 4/D5 and, while the wifi works wonderfully, I cannot detect any Bluetooth device, even after updating to the latest intel Bluetooth driver. I am on Windows 11 and am testing trying to connect my Jabra Elite 3, but anyway my phone detects a plethora of devices from my neighbors.

Is this a known issue and does anyone have any tips on what to try to solve it?

Thanks in advance.

4 comments

Is the antenna attached correctly?
Try also using Driver Booster to update the drivers, as sometimes Windows will use the generic driver package while this tool will find the manufacturer specific driver.
- It came with no antenna and the wifi is working perfectly without it. Is it absolutely needed for Bluetooth?
  
  Oof, dude, if the card is designed with an antenna you most definitely need it. You may be losing a lot of performance wifi and Bluetooth.

For Bluetooth, many adapters have a cable that plugs into a USB 2 header on the motherboard. If it isn't plugged in, you won't have Bluetooth. And of course, make sure you have drivers for it. Windows usually handles it, but often the drivers that you can download give extra performance.