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  • Straight answer up front: sometimes my entire ten hour shift has less than 10 minutes of work in it.

    I must confess, my job is a bit of an edge case because not everybody wants to do it.

    I work third shift, and usually exclusively the weekend (Friday, Saturday, Sunday, Monday nights, 11pm to 9am).

    4 ten-hour shifts.

    and during these shifts... bruh most of the time I'm chilling

    I'm reading ebooks, I'm watching anime or youtube, I'm chatting with friends on discord

    most of my job is having a pulse while babysitting an empty building.

    the part of my job that makes the money, though, is when the phone rings.

    I work at a towing company, and I dispatch.
    When people are calling me, it's almost exclusively because shit's fucked up.
    I am in charge of sending some unfuckery their way.

    Most of the calls are from companies though: Motor freight lines like Ryder, Penske, Fleetnet, UPS, FedEx, and a few other carriers that are even less customer-facing; motor clubs like Swoop, Urgently, AAA, NationSafe; or insurance companies like Allstate or GEICO.

    What they want to hear is how soon and how much and knowing how to rapidly generate this information while remaining accurate is where most of the expertise lies.

    Then there's the police calls.
    When there has been an accident and a disabled vehicle (and its pieces) must be removed from obstructing the roadway, that's us.
    When some dumb bastard drives drunk and subsequently gets rightly caught, we impound their shit.
    When a stolen vehicle is found, we recover it.

    Whilst my opinion regarding cops (pigs) has evolved (fuck the police) quite a bit (they're fucking bastards) in recent years (every last one of them), my guys do the NOT Standing On Someone's Neck bits of it AFTER the dust has settled and the blood is done being spilled (and the bullets have stopped flying...) so generally we're one of the responders on the make-someone's-life-LESS-horrible side of the curve. Which feels pretty nice.

    There are the rare occasions where a major shitshow evolves and I'm triaging calls and coordinating multiple assets in the field though, and that's when the pay really feels worth it.

    Presently I'm 5 years in and making 20/hr

    Literally at this very second, it's a wednesday night/thursday morning and I've already DONE my 40 hours this week - I'm here on overtime covering the other third shift dispatcher while they're out, and each of these hours is worth $$$THIRTY BUCKS HELL YEAAAA$$$

    it's not enough to afford rent nowadays of course, but eh, i inherited the house from my father...
    (and want to transform it into a group home for low income persons and families if I can get it organized right)
    (i'll be taking a page from history and trying to turn my house into something like a multigenerational compound except for people who aren't strictly related by blood)

  • I've had (no shit) a week or 2 go by where I've worked maybe a few hours.

    I am on call quite frequently and when things do come in I'm on it immediately, but a lot of the time I am just trying to find things to do. I've even asked to be given more work and I'm trying to get into development during my downtime.

    I think I'm an outlier though. My role is to maintain a particular service and when nothing is broken, I'm stuck with nothing to do.

    After years of hard work, shitty work, long hours, working 2 jobs, graveyard shifts and long commutes.. it's kinda nice to have a break.

  • When I used to work in the office I probably worked about 5 hours a day at most. The rest was spent on personal projects, fucking around, whatever

    Now that I work from home it varies between two and four.

    My production is exactly the same.

    • Same, I honestly spend most of my days in my home lab working on personal stuff and then grind out work when I need to. My production is still higher than all my immediate team mates and my boss consistently praises my efforts. I have pretty bad ADHD so this sporadic burst working is what works best for me. That being said i'm on call support so of course if a call comes in that gets responded to immediately as I am never out of earshot of my work PC and phone during work hours even though I may be actually on my personal PC.

      Recently I took over a project two people have been working on and have just done it myself, the timeline for completion has also moved up a month with just me doing it. My co workers aren't lazy, I just find that I know how to batch things together efficently and kill a flock with a boulder so to speak. Frankly my brain inscentivizes me finishing stuff fast.

      This is what middle managers and c suite at my company that miss lording over cubicles don't get, I am literally more efficient at home in my own environment without distractions, but also contrary to their beliefs I am not shut off from collaboration. I always answer calls and constantly run training sessions for our new hires and my co workers on my methods. This is all a bullshit way to get us back under their thumb.

  • I work 12 hour shifts doing 911 calltaking overnight. Call volume fluctuates wildly, as do the length of my calls. I've had nights where our supervisors get nervous that the phones aren't ringing and start doing test calls to make sure everything is working right, and I've had nights where the phone never seems to stop. On average I probably handle in the ballpark of 100 calls a night to make it a nice round number.

    In a perfect world, I could handle each of those calls in probably about 2 minutes or less if every caller is calm and cooperative, prepared to answer all of my questions, and the situation isn't actively evolving while I'm on the phone, but that's not always the case, I've had some extreme outliers I've been on with for over an hour, I have some that are less than a minute, and everything in between, so with no real data to back it up I'm going to say it averages to about 5 minutes a call to keep the math easy.

    So about 500 minutes of actually being on the phone, or 8⅓ hours.

    That actually sounds a bit high to me, I probably went a little high on both of my guestimates, but that's probably pretty close when I figure in the other little stuff I have to do besides actually taking calls, re-listening to calls, adding additional notes once the call has ended, email, going over my QA reviews, training stuff, etc.

    But except for the outliers when we get really busy, that's mostly broken up pretty well. I usually get at least a couple minutes between calls, I get a few minutes to mess around on my cell phone, do some reading, and when things die down later at night I can even bust out my switch and game a little between calls. My agency doesn't really care what we do between calls as long as we're not being disruptive and can put it down when the phone rings.

    • It actually helped me from learning the 5 Ws in kindergarten.

      Where? What? How many ("Wie viele" in German)? What? Wait.

      I don't have to make a call often, but all the more important is that I have that in the back of my head. I go through the first four points and then I shut up to for further questions, instructions or just a "okay, got that, sending someone".

      I think that is something that everybody should learn early everywhere. Everyone can only benefit from people making short, focused emergency calls.

    • Is there an AMA community on Lemmy yet?

      I'd be super keen to hear your stories.

      • I don't really have any interest in doing an AMA to be honest.

        A lot of the questions would probably end up being variations of "what's the craziest/funniest/saddest/etc call you've taken?" Which I don't want to get into too much, it's a bit of a pain in the ass going over my stories to make sure I'm not giving away any identifiable info about the people involved, and some of the bigger calls I've had have made the news so I could end up partially doxxing myself. On top of that, a lot of my stories don't have much of an ending. Once the call is over that's usually it for me, I don't really get any follow-up most of the time.

        Then there's the "should I call 911 if..." questions. Every agency handles things differently, but overall a lot of places are kind of moving towards handling everything through the same dispatch center, emergency or non-emergency alike, so one way or another it's probably going to come through us, so just call 911 and cut out the middle man. If you need a cop to do something, even if it's call you on the phone, call 911. Worst case scenario we'll tell you to call the station directly, and maybe even give you the phone number, you really need to be a major nuisance before anyone even dreams of getting you in trouble for misusing 911. If you have an administrative question like "is my copy of the report ready to be picked up?" "I need to make an appointment to get fingerprinted for my job" "I want to drop off a bunch of cookies for the cops" then yeah, call the station's non emergency number.

        "What if I butt-dial 911" just stay on the line, say "sorry, I accidentally dialed you, there's no emergency."

        "How do you deal with burn-out?" I just kind of do. There's a lot of different philosophies on this, but personally I think if you have to spend time actually thinking about how to deal with it, you're already on the losing side of the battle. I have family, friends, etc. who I can talk to, hobbies, a life outside of work, etc. It's not something I really worry about, my brain is pretty well wired to deal with the stress without having to really think about how I'm doing it.

        "ACAB," yes. If I could do the same job for just fire/EMS, and/or replace most of my police calls with therapists, counselors, crisis intervention specialists, etc. I would absolutely do it in a heartbeat, but I gotta work with the tools I got.

        "I called 911 once, and they ..." I really can't speak for your local dispatch center, certainly not your local police, etc. I can tell you how I would have handled a situation and how things probably would have played out here, but that may not mean shit for your situation. Some dispatch centers are trash, if you're living in an area that's covered by one I'm sorry. We're also stuck with a lot of rules and regulations, bureaucracy, etc. so how/why we do some things may not make total sense to people on the outside but by and large there's a reason for most of it, you gotta try to work with the system, fighting it isn't going to get you anywhere.

        "I just want to say thank you for doing what you do" I appreciate it, but not really a question

        I happy to answer other questions as they come up, but an AMA would probably end up just mostly rehashing those same things in different forms.

  • I work in the LTL freight industry in the US so I'm supposed to be working about 8 hours but lately it's been about 10 and change

    Good news is I get time and a half whenever I pass 8 hours on a shift

    Bad news is my sleep quality has gone to shit

    As an aside the reason for all the OT is because of YRC going under, suddenly all the freight they were hauling is getting off loaded onto other companies.

    The boss today said that the mandatory OT is, "Only going to last for the foreseeable future." He has such a way with words, the moment he speaks he just kills the vibe.

  • Most days, honestly, about 2-3 hours. I'm not working at all today. Although, some days come by and I put down a solid 10-12 hours without asking for overtime.

    Everyone at my job thinks I'm overworked and doing a great job though. But I think it's just a balance. I work hard some days without complaining and I get to mostly chill the others. Best part is that I work remotely, but I'm not working in tech so I don't collect those fat checks. That's another trade. Great work-life balance, but not much money. Worth it though.

  • Really depends on the day, tbh. Sometimes I'm on calls and training all day. Sometime shit really blows up and needs to be repaired.

    But many days, not much. We could easily go to a four day workweek and I'd still get all my shit done.

243 comments