3mo ago

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch

VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.

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148 comments

Seems like they may be hurting themselves in the long run, I hope it fails miserably
- They don't care about the long run.
  
  Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale
- People with money will always find a way to run away from consequences.
- Sure. But in the meantime, calls will get worse.
  
  Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.
  
  No no. Don't just hang up. Tell us who it was so we can ALL avoid buying their products.
  
  Sears appliance repair.
  
  .......that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.
  
  Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service
  
  True innovation in the area of making existence even more miserable, as if using phones for support wasn't bad enough on its own already.
- Odds are there will be no other options left for us and we'll have to use them whether we like it or not.
- call centers got worse after outsourcing them overseas and we still have them.

148 comments