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How does everyone feel about Samsung phones?

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Previously on Lemmy: Sony

Past Discussions:

I thought we should restart the brand discussion with something more popular to give this community relaunch a bit more oomph. So, Samsung it is.

I've never really used a Samsung phone much before, despite them being so popular in the States. Have friends who used them, they usually look nice and high quality, and the Galaxy S Active are the only high-end phones I know that doesn't shatter when you look at them wrong without a case, so, props to Samsung.

There are may reasons I don't like Samsung phones: Hardware fuse disabling Knox on bootloader unlock, Exynos vs Snapdragon models, the mandatory Bixby button, the Galaxy Note 7 that really blew up. To me, Samsung phones are trying so hard to go against what makes Android good, which is the customizability to do whatever you wanted. Android is everything; Samsung is just Samsung.

Personally, I think Samsung is only worth buying at the very high end for the Galaxy S series. I've heard that A series have gotten better, but there always seems to be better choices from Moto/Pixel/Chinese brands on Amazon that it's not worth considering their low tier offering.

What should we do next week? I'm thinking Microsoft, just to make fun of them for the very idea of making a Surface Duo 2.

FAQ:

177 comments
  • Mixed opinions.

    Things I like about Samsung:

    • Feature-rich hardware and software
    • 4 years of OS updates compared to 3 by Google
    • S Pen in Note/Ultra
    • Foldables
    • Keeping Android tablets and Android-compatible smartwatches alive when Google abandoned them. Huge props for that.

    Things I dislike:

    • Making fun of Apple and then doing the exact same things they did: removing the headphone jack, display notch, removing the charger in the box.
      • They even got rid of expandable storage in the S series despite being a major manufacturer of micro SDs.
    • Samsung's software is notorious for being slow, generally inferior compared to Google's and not the most well-designed out there.
      • I tried both the Galaxy A52 and a Pixel 6a at Best Buy. The A52 was lagging. I bought the 6a.
    • They're edging towards anti-repair.
    • Certain Samsung smartwatch features only work if you have a Samsung phone.
    • It just seems like every brand does the make fun of Apple then doing the exact thing they did thing.

    • Samsung smartwatches don't work if you have an iPhone. That's like... wtf? BTW I got an S23 and a Galaxy Watch. Love them but... come on Samsung, what the heck!

  • As someone who exclusively used Samsung flagships as their daily driver (GS2 > Note 4 > Note 8 > Note 20 Ultra), I was a Samsung absolutist and fanboy. But their decisions since the N20U has been frustrating, and has had me eyeing other brands for the first time.

    To start about what I love about them: fantastic hardware with solid software. I don't mind their excessive features, because they become so useful, Android/Google adds them to stock 2-3 years later. So it's like a decent beta test for some awesome utilities, like saying "smile" to take a photo with the camera when you can't reach the shutter button. I think several phones now offer this.

    What has me eyeing something else for my next phone: shitting on their hardcore power users and greedily taking away options. The removal of the SD card (critical for my usage), the dilution of their features across different models (base, plus, ultra), removing the magstripe, etc. are all anti-consumer with NO benefit to their customers. Even if your typical customer doesn't use a specific feature, it strips the option away from those who do, and it's not like the savings go towards the consumer. If not for these decisions (among other, smaller infractions), I wouldn't be contemplating other brands.

    • I'm going to jump to Samsung's defense here as I think your anti-consumer belief is misguided:

      • the SD card has been drifting away from most Android phones for the core reason of reliability. Data stored on SD cards is not at reliable and when apps are forced to run off the SD card, there are side effects and crashes which are nightmares for devs. When a non brand SD card loses a user's data, the user blamed the phone manufacturer, which is akin to putting the wrong fuel in your car and then blaming the car manufacturer that your car won't go.
      • mag-stripe. Considering they are a Korean company, I don't blame them for dropping a complex feature used by a select few in the US. Because the US is the only country left that thinks the ancient technology of the magnetic stripe is still a good medium for the transfer of your bank details. Contact-less paymemt is now pretty much standard everywhere else and is so much more secure and standardised. The range and reliability of the contact-less payment has increased massively for me on the S23 in comparison to the S20 which was also lumbered with magstipe support.
      • dilution of features? Again, why should it be more complicated? A larger phone can incorporate more lenses, screen and battery, but the core features and benefits should be the same to make the choice simpler for the consumer. Advertising of the range is simpler also.

      Each to their own but these are just my views based on 11 years in the mobile phone retail business.

      • I respectfully disagree, and I know this is a hot button topic. But isn't the fact that it IS a controversial topic that has trawled for 3+ years on various tech forums not evidence that it's a popular enough feature(s) to warrant consideration?

        SD Card: If companies are so afraid of liability, they could simply have an initial warning dialogue about potential hardware failures. Why cripple a portion of your userbase because of the fault of others? I know it's anecdotal, but I have used 9 SD cards across various devices (including my current N20U and Tab S8 Ultra) without ever encountering an issue. I also back up my data as is proper data management. And just as the car company in your example would say to the idiot who filled it up with the wrong gas, they would refer them to the user manual (warning dialogue in this case), and dust their hands of the matter. And let's be honest, this is just a blatant cash grab to force customers to buy the larger storage sizes.

        Mag-Stripe: There are still more shops that don't have the standard contactless payment where I live than there are that do. And I'm in Southern CA. Big box stores are not an issue, but the mom and pop shops that I frequent don't have it set up. I'm sure this is an issue that will eventually be solved, but it's just frustrating that the option was taken away from us.

        Dilution of Features: Samsung already makes a huge range of phones. From $120 semi-disposable ones to $2K Folds. The consumer is confused enough. From A series, J, S, M, Fold, and Flip, every price is covered. And yet, what's the flagship (mainstream) phone? The S23U? For $1400, you get an extra camera compared to the S23+. You get a larger screen - which used to be the Note's job - plus another camera from the base 23. That $400-600 difference adds up to 1 camera (plus some sensors) and a larger screen and battery. Point being, the reason why I gravitated to the Note series before was because of all the jammed packed features in a single phone. I didn't have to decide if I wanted to feel FOMO for saving $400 and losing an extra camera. What I paid was what I got, and I knew I got the most bang for my buck.

        I know this is controversial, but this is the hill I'm dying on. Samsung's reputation was built on "everything but the kitchen sink" when they were competing with LG, HTC, etc. Now? They're a naming convention from Pro and Pro Max away from another lawsuit with Apple. Who, by the way, brought SD cards back onto their flagship laptop series!

      • As for the SD cards, I've never over the 10+ years of using smartphones have had data lost on an SD card (and I've used some cheap and sketchy SD cards). The one exception is a Samsung SD card that after being retired from the phone, reformatted and sitting in a drawer for a year refused to being recognized on my PC when I checked my old cards to see what's what and who's where.

        I'd rather trash my replaceable SD card with writes from the camera, downloads, streaming cache etc than the non-replaceable eMMC memory. It's cheaper and less environmentally damaging to replace a failed 30€ SD card than to replace the whole phone (or the motherboard) because of the failed eMMC.

        These days I use high-endurance SD cards that are designed to be used in eg dash cams, action cameras etc under constant writes and should be really safe for storage in a phone. And all my photos/videos are synced to my NAS via Syncthing in realtime, anyway (over Tailscale VPN or Syncthing relays).

    • Asus Zenfone 10 looks quite feature complete before the break, maybe you should consider it.

    • Still loving my N20U. Not feeling any huge urge to upgrade; we'll see if lack of new versions of Android changes my mind

  • Good photos and the battery lasts quite a while too compared to my other phones I've had.

    Overall it's great hardware with good photos and terrible software for me. I'll probably never buy it on a phone again because they're evolving in the way I'd rather not have them evolve.

    They have their own unremovable:

    • contacts
    • calendar
    • browser
    • phone
    • messages
    • app store

    Makes me feel like they're stealing all my info if I would use it. Besides a Google account they also want you to use a Samsung account which ( honestly ) makes the whole phone more confusing ( especially to older people like my parents ).

    But yeah. Good photos and great battery life. I've got no real complaints of the tab s5 tablet which I use when travelling and streaming shows to the tv otherwise. Though I'd have to see if the newer tablets are as much of a dumpster fire software wise like their phones.

    Side note: I even had somebody come up to me with their phone "because I work in IT". The default setting of a Samsung phone was to have the lock button activate bigsby rather than lock the phone. There's a setting somewhere to change that. But it definitely felt agressive pushing of bigsby that nobody ( at least around here ) uses/wants to use... Maybe it's different in other countries?

  • Hardware:

    They make high-quality hardware and I like that they’re trying to do something new and interesting with foldable tech, but I’ve never been a fan of their Exynos processors and foldables (imo) have proven to be little more than a gimmick that sacrifices far too much on durability for minimal benefit to most people.

    Software:

    I hate bloatware, and I’m not a fan of their crusade against open bootloaders.

  • Unpopular opinion, but I love my Samsung phone - upgraded from an S9 to S21 not that long ago. I'm not a brand (or even OS) loyalist by any means, and Samsung has its flaws, but it's the phone that suits my needs the most.

    Firstly, I need a "small-ish" phone for one-handed use during my commute in the subway. Of all the flagships, Samsung's is one of the few that has the triple-camera setup in a small form factor. Every other major phone maker puts the regular and ultrawide camera in the smaller flagship, and the zoom only comes in the bigger version.

    Secondly, I've absolutely hated the new Android UI since... 12? The quick toggles are ridiculously big, and it makes me feel like i'm using kids' mode on my phone. And who thought it was a good idea to put the Wifi/data toggles behind a second layer of menu options? Samsung's UI fixes this right out of the box without a need for root.

    As for the cons... I remember my S4 used to have horrible preinstalled software that came in the root partition and couldn't be uninstalled. But the newest Samsungs aren't that bad. It came with a few extra things, almost all of which could be uninstalled easily. Samsung also installs their own version of Calculator, Notes etc - some of them aren't bad at all, and the only annoying thing about their own utilities are that they force you to update them through Samsung's own app store. Their camera also tends to oversaturate colors, but it's a one-time effort to dial down the default saturation in the camera settings.

    So yeah, the software has a few issues, but they're all a one-off fix, whereas my issue with other Android phones (no triple-camera setup in a smaller form factor + horrible quick toggles) are not fixable or require root.

    Oh yeah. and Samsung DeX is amazing. I'm surprised Android doesn't have an equivalent feature. I love it when I can plug my phone into a monitor or TV at a hotel or a friend's house and play movies/games off my phone.

  • Top notch camera, top specs, best software support. It’s usually my first choice when I look for an android phone.

    A lot of the issues you listed are bad for people that want to mod their phones but they are pros for anyone that wants a secure phone. As I get older, I just want a phone that works that is actively supported and patched from security vulnerabilities.

  • My opinion on them based on my last phone I got from them (S22 Ultra Exynos) is pretty mid just like the phone for its price. I overall think they are right now in a bit of a slump and resting very much on their laurels. Their phones are still for the most part very good, market leading in some points even, but they have slowed down the innovation a lot. Like the last 3 Galaxy Ultra phones are pretty much the same product. And the regular S20, S21, ... line also takes 0 risks and cuts one too many corners for my liking. And the whole Exynos situation is just a shame since usually where I live we pay more for less. If they stuck those Chips in 500 - 700€ ish phones and passed along the saving they would wipe the floor with all the Snapdragon 7+ Gen 1 wannabe flaghips.

    What I think however nobody will take away from them anytime soon is OneUI. I think right now its the best and most feature complete Android skin and its refreshing seeing Samsung stick and refine one design for this long (before they changed the look and feel every 2 - 3 years). I only wish they would bring back Linux on Dex which was in beta for some time. That would be a killer feature for me!

  • Their foldables are so damn fragile. My sister's Flip 4 was busted after a fall with a case while my Fold 4 had the black line of death not too soon after the screen protector on the inner screen started popping off.

  • I hated Samsung phones when I had them ~2019 because of One UI being so far behind Android as well as me getting constantly badgered to create a Samsung account to use the Samsung store so I can upgrade the built-in photo editor even though I never had any reason to do so.

    I didn't see any reason to complain about the hardware One UI ran on, though.

  • I use cheap M11 phone. Solid and durable phone but a bit overpriced on my country. It survive my abuse for 2 and half years until now from dropped to gravel repatedly to get washed using tap water (dont try this at home, lol). It also somehow always better at receiving signal than my wife's Xiaomi phone. I love it.

  • I personally love Samsung. Have a Note20 Ultra still going strong, got a Tab S9 and Galaxy Watch 5 Pro in the last year. They are all so customizable out of the box using Good Lock and other software that it would be painful to switch. I find they all perform really well and the improvements of OneUI are appreciated. I like the Calendar, Browser (on tablet), Reminders and some other apps much more than Google's offerings.

  • I don't like them for me. I hate all the Samsung software injected into android.

    But for regular people they are probably the most recommended ones in the android ecosystem. So I recommend them sometimes if the budget is good.

    I might not like the software. But the hardware seems good quality. And software still has some cool functions.

    Somebody told me it has a way to hibernate apps that are in the background. And I think that is amazing.

  • The hardware is pretty good. Not a fan of Exynos tho.

    The software feels really bloated. I usually have LineageOS on it instead. Compared to One UI, the Pixel-like UI feels very clean, and the OS feels very lightweight.

    If it was impossible to have something less-bloated, I'd probably switch phone to a cleaner Android.

177 comments