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I don't understand how the heck Bunnings manages to have so much public good will.
It's a total monopoly that has run all of it's competition out of business and over the past 20 years has become progressively shitter at customer service.
I miss other hardware stores 😔
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I don’t understand how the heck Bunnings manages to have so much public good will.
For me:
I go into giant warehouse size of small city
find what i want, price is decent
i go through self checkout and leave
👍
everytime I've been has been fine? except when I look for a small widget that has 10 in stock on the website but there's none on the shelf because scumbags have stolen them all but 99% of the time it's fine
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It is fine, unless you want a brand that doesn't have a deal with Bunnings, or unless you want garden furniture that is remotely durable, or unless you want some advice from someone who has experience in hardware.
Back when Bunnings was one of several large chains and small local hardwares were much more common it was easy, even Bunnings was made better by the competition. Monopolies are bad for consumers.
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