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You can't cancel your reservation within 24 hours. You can rebook it. Okay, rebook it for one week out. Call back a day later, cancel.
Why wait the extra day, Just do it in the same call. They don't get paid enough to give a shit. And if they do, you technically haven't broken any rules.
Yeah, I'm Canadian. Thus, non-confrontational by nature. Now, If I was answering a call and someone did that, I'd let them get away with it, 100%.
Managers audit those calls. Source: I've worked in three call centers.
And why should the customer care?
214 comments