Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI
Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI
Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the
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This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')
this is not advancement/progression this is a regression
budget cuts for a dying corporation
edit: did my own LLM research
📣 union noises 🔈
I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns
This sounds good just saying it but in practice it's not possible for AI to fully replace these types of jobs. ::: spoiler spoiler At least not yet. :::
"basic scripted jobs" can replace CEO/C exec/HR too this has nothing to do with it now.
No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.
Tier-1 helpdesk though - for example for some ISP's - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren't supposed to deviate from such.
Think "Have you restarted your modem? What lights are showing? etc"
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