I feel like the problem is less with the technology itself and more with some of the stuff within and around it. So let me list my favourite bugbears:
Here's the thing about buttons and knobs: they are definite. When you press them, you KNOW you pressed them, you can use your finger to feel for them without activating other stuff by accident. Back in the day with my cheap-ass chinese MP3 player, I could change tracks and playlists without taking it out of my pocket just by using tact and muscle memory.
Nowadays with my smartphone even something as basic as skipping a track requires me to take it out and unlock the screen. It's like. Sure, the phone does a lot more stuff, and can stream stuff from the internet so I don't have to download every track (even if I keep a local library for my favourites in ogg format), it has bluetooth for wireless headphones, a lot of good shit -- But that little bit of user experience is just dead and buried.
Heck, my older sister tells me she used to text her friends in class without taking her phone off her pocket. Imagine! IMAGINE typing a text on one of those old phone number pads, just by muscle memory and tact! It may not be the ideal user experience, but holy shit, it was possible! Try doing anything even close to blind typing on a modern smartphone.
Another point: when something goes unresponsive on a device with just a touchscreen, you experience a confusing and annoying experience as all you have feedback-wise is the screen and sometimes it freezes and you're swiping and tapping and just praying something happens.
When a computer with keys and buttons goes unresponsive you can do the three-fingered-salute and that usually gets it to do something, and because the keyboard is a physical object, it can't be hidden from you by a crashed OS.
Nowadays even kitchen appliances are dropping buttons and knobs. My parents' dishwasher is all touch-buttons, sometimes they brush against it while walking around the kitchen and lo and behold, their butt pauses the washing cycle. Something that wouldn't be an issue with a much cheaper set of regular-ass buttons.
To say nothing of cars and the horrid security issue that fusing a tablet to the dashboard and replacing every control with just that has proven to be.
Used to be, Windows 9x let you change every colour of your UI right from the built-in settings app and came with a dozen colorschemes built-in, and Windows XP came with three built-in themes and could with just some changing around (you replaced like ONE dll file, a single copypaste), support themes that totally changed the look of the OS. Nowadays you get "White" and "Black" and that's it.
And like, that's windows, a corporate-ass proprietary system for corporate jerks -- But even Linux -- Linux! the darling of nerds who like to change everything in their computers (like me!) has caught this illness -- And you'll see people defending this. Saying that having no theming support and only having users be able to change highlight colours if even that is the "right way" to do it.
On the note of customization -- In the back-then times, chat applications let you set fonts and colours to give your messages "your look", and your friends could do the same. -- Fuck! The application me and my mates used for playing RPGs by text back in the early 10s supported not just font colours, but also complete rich-text, and would let you set different colours for like, things said by a character vs. narration, resulting in an utterly beautiful formatted text.
Don't get me wrong, we use Telegram/Discord for that now and having a fully searchable archive of everything that we did and talked about is great and I wouldn't trade it for the world. But the most customization you get is -- Setting a profile picture. The most formatting you get is bold/italics.
Webforums would let you have an avatar, a user title under the avatar (that many forums let you customise!), and a signature. Nowadays with things like Lemmy you have to squint to see a person's username.
And like, it's not like there is something about the modern technologies unto themselves that prevents these bits of customisation: Computers are better at drawing shit on screen than ever, internet connectivity has only gotten faster, and we figured out 'sending some markup codes to make rich text' as a thing way back in the 80s. We lost all that simply because the people making the applications don't want to have it.
I feel like for every neat thing that new technology provides us, it takes three steps back for entirely human and not at all technological issues. read: capitalism