11mo ago

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

www.cnbc.com How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

cross-posted from: https://lemmy.world/post/11797575

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

Technology @lemmy.ml

How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

www.cnbc.com /2024/02/09/ai-might-be-reading-your-slack-teams-messages-using-tech-from-aware.html

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Technology @lemmy.world

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

www.cnbc.com /2024/02/09/ai-might-be-reading-your-slack-teams-messages-using-tech-from-aware.html

209 25

Technology @lemmy.world

How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

www.cnbc.com /2024/02/09/ai-might-be-reading-your-slack-teams-messages-using-tech-from-aware.html

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13 comments

Honestly if you work for a large employer, I'd assume that
they were always monitoring internal chats, just with more primitive keyword-based filters
they have now upgraded to llm-based filters
- And that the thing they are most concerned with is labor organization.
  
  I should repeatedly talk about putting unions into SQL queries.
  
  Absolutely!
- Yes, and it’s still not okay.
  
  no, but lots of things about the employee-employer relationship are fucked up, but refusing to act around that information on principle is likely to affect your career somewhat
  we all must toil under society—like it or not, even if the system is bad—while the current system remains in place
  
  I dunno. If I were forced to toil in current typical toxic conditions, I might be inclined to leave a gross mess in a corporate HQ somewhere.
  But then I'm literally crazy and am paid to specifically not do that.
  
  Suite yourself but I'm fine with the "system"
- Wells Fargo uses Theta Lake, even going far enough to add it to their startup accelerator program.
- Its not possible on many platforms. I work in security, so I make a point that orgs that I work for dont have the ability to monitor communication platforms.
  Its an easy argument to make, because companies want encrypted messages. It protects their so-called IP and their customer's data
  
  If your company adds it's own SSL/TLS certificate on every PC, then yes... they can see almost everything.
  Browser traffic? Yes.
  Chat messages? Depends on the program. If it uses the Host OS certificates, then yes.
  Listening in on IP audio and video calls? Theoretically yes.
  AI supported employee sorting based on Union friendliness? You bet.
  The buzzword for this is "Next generation firewall" and "TLS decryption".
  Your company does not give shit about customer data or your privacy or rights.

13 comments