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L4sBot @lemmy.world

1y ago

T-Mobile sued after employee stole nude images from customer phone during trade-in

www.cnbc.com T-Mobile sued after employee stole nude images from customer phone during trade-in

T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

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122 comments

Two really dumb people and Tmobile is going to pay. Also, never trade in your phone. I keep the previous generation as a backup in case I lose or break it, and I take a hammer to the older ones on rotation.
- By the time I'm ready to part with a phone, they offer peanuts for the trade in. I might as well keep it and do something else with it
  
  Actually the last few times, Verizon has called me to upgrade for little or no money, sometimes paying more for my old phone than I did when it was new. I asked once why they do it, and it is some sort of loyalty program.
  
  They offered like $800something for a several year old iPhone 11 pro that has had two owners and two separate lives in our family plan with display stuck pixels from a drop and obviously old battery. I was actually taken aback at first and had them verify trade in credit amount at the store for the trade in instead of mailing just in case they were pulling some shit lol
  
  ... I pay $20/mo for a repackaged phone service and have never spent more than $200 on an unlocked phone online. Almost all of it for the camera. They run great but the camera sensors could be a little better due to people needing to hold still for photos many times or you get blurring. Especially in low light and if you don't make sure you lens is clean.
  I'd say it's worth. But I'm also poor lol.
  
  Assuming you are on a plan where there is just a monthly hardware surcharge, you likely pay 20% of the price of the phone up front, and about 200% of the price of the phone by the time they recommend you change hardware. Even a crappy phone is almost a thousand dollars now, and they can still be worth hundreds used after a few years, there are many places older used phones can be sent and sold.
  Most of those types of plans have about a 50-75 dollar a month hardware charge built into the plan. A "bring your own device" plan is like 20-30 dollars a month. 50 dollars a month for 2 years is 1200 dollars. 75 dollars a month for 3 years is 2700 dollars. Pretty easy to fit the price of a phone in there somewhere.
  Also their favorite customer, is the one that has a hardware fee in their plan, but then buys a new phone themselves from a third party. For people that plan to buy their own phone, make sure you are on a "bring your own device" plan. Save yourself hundreds of dollars a year. I know that part doesn't pertain to the person I am replying to, but I have talked to alot of people that brought their own device and were still on a 70-115$ monthly phone plan.
  The phone company won't tell you about the other options, you have to ask, and some of the bigger companies don't even offer a plan without a built-in hardware surcharge. Then you better hope you have another option in your area. Most of the littler phone companies with dumb names aren't big enough to even offer hardware, so if you were ever curious why their plans can be 1/3rd the price, they are byod plans.
  
  Is this your recent experience with American wireless carriers? I have experience with phone companies and this is not how the big ones work. They did work like this years ago but it's been a while since they have. The big ones right now have a plan per line and additional charges based on add-ons and device payments. So it'll be something like $80 phone plan + $20 device payment (for 3 years) + $8 insurance. Once the payment plan is over the plan and addon's typically remain the same price. If you bring your own phone as a NEW customer the big carriers give you a discount up front or distributed through a monthly credit, but the plan is the same plan. Once the credit runs out it's the same price as everyone else's plan.
  Example bills:
  New customer with no promotional offers: $25 iPhone 15 (I don't know the actual price for this) $80 unlimited plan $8 insurance $113 total
  New customer with trade in promotion: $25 iPhone 15 -$25 iPhone 15 $80 unlimited plan $8 insurance $88 total (I'm not a Nazi I'm just pretty sure this is the price of the cheapest insurance option)
  Existing customer who buys a phone from Craigslist: $80 unlimited plan $8 insurance $88 total
  New customer that brings their own Craigslist device: $-5 credit for bringing own phone (probably applied for 24-36 months) $80 unlimited plan $8 insurance $83 total
  
  Ah fair, last time I used a big carrier was when I found out that they were no longer offering any byod or pay as you go options, so I had to go with one of the little guys if I wanted those options. Which I very much do, as I always buy exactly the phone I want, rather than choosing from a small selection locally.
  I haven't really looked back since, but only hear about it from friends and family that it was still the case. But I would certainly understand if it turns out they don't do their research and are just placating me.
  Edit: and also technically Canada, but probably not much difference. Though as far as I can tell none of the big companies have a 30 dollar plan around here. So not sure how much of it goes to hardware if the price gap is still just as big as it was when I switched. Not sure what else the price difference would be about.
  
  Sometimes they offer crazy promotions. Verizon had a any pixel for a pixel 7 deal. My boss traded in a pixel 1 for like $500 off a 7.
  
  My boss traded in a pixel 1
  He probably didn't realize having Pixel 1 means unlimited lifetime Google Photos backup in original quality... I bought a 50-60$ used one just for that purpose.
  
  Wut. I still have a pixel 1. Hold up.
  Ok, for others, the pixel 1 needs to upload the photos so you sync a camera folder with your new phone to p1. Deets: https://www.androidpolice.com/2021/06/02/how-to-google-photos-pixel-free/
  
  you can run octoprint on old phones, that's pretty fun.
  
  Yep, I've had smartphones since 2010, probably about 5 or 6 phones, I think I've traded in maybe two. After like 1-2 years they were like "I'll give you $150 for this phone that you spent $800 for even though it's in perfect condition" .
  
  I’ll trade when the money is right. iPhone 12 Pro-13 ProMax cost me $60. Yes it was a year old, but for a fresh battery and better tele lens it was worth it. This year I upgraded to a 15 Pro. I get nothing but a new battery and a C charging port (faster processor means little to me), but it cost me only $95 net - less than a battery replacement. For all the limitation of the Apple ecosystem and over-priced hardware, it gets exceptionally favorable trade-in pricing.
  Iirc, iPhones reset / overwrite the encryption key so it would take substantial effort for someone to see how many steps I take in a day or to find my vacation photos. It’s probably easier to steal info from my iCloud backup at Apple.
  
  Your trade-in doesn't count because you paid $60 to get essentially the same exact phone.
  
  Mine was a trade up from std pro to max, plus a longer tele (and maybe 1/3 of a battery). DD went from the 12 to the 13 for $28 on the same trade promo.
  Even ignoring the battery value, from a residual value basis a years’ newer phone is worth about $50-75 even on the 3rd or 4th year out, so the bare resale value for both was a wash or better. If I’m getting upgraded for almost nothing out-of-pocket, long term, I’m going to take it.
- I hope you remove the batteries first before going at it with the hammer, or else you're going to be breathing in some really nasty fumes.
  Plus damaging the battery could cause it to ignite anywhere between an hour to several days after it takes damage.
  
  And unless you actually destroy the storage, you are in the exact same situation. Also, I assume someone taking a hammer to a device is not recycling it properly.
  Phones have a factory reset for a reason
  
  How else are you going to release the magic smoke?
  
  So you bring it to a specialized recycler who will take it off your hands, and then they burn it in a controlled environment where the smoke can go up into the atmosphere and become stars.
  
  I rarely upgrade phones, and the last one I smashed had removable batteries. Yeah, I'd figure next upgrade. I'd have to figure something out for my Note 8.
  
  I've got a hard nut to crack as well, my Note 9 is peak Samsung and I can't find a replacement that has stylus, 3.5 mm jack, microSD and capacitive fingerprint scanner (in-display ones suck, at least on A50 from my workplace).
  
  Is the last one an absolute requirement? If not, although I imagine you're already aware of it, have you considered the Moto G Stylus? It manages the first three details nicely, but I don't think any of the models have a capacitive fingerprint scanner (may be mistaken, wasn't a feature I was interested in when looking into these).
  
  Is the last one an absolute requirement?
  No, but it must match capacitive reader's performance.
  I've just checked the 2023 version of Moto G Stylus and... IPS? Seriously, Motorola? Sorry, devil wears Prada and flagships wear AMOLED.
  Oh, yeah. I forgot that G Stylus isn't supposed to be a flagship. Duh.
  Thank you for suggesting something anyway. Guess I'll stick to the Note 9 and keep fixing it until the world dies.
  
  Man, that sounds exciting!
  Particularly if you're in someone else's house, of course.
  
  There’s a whole place outside you can do it also
  
  Way more fun to see tho
  
  but breaking bad does it
- I keep the previous generation as a backup
  This is what I thought I could do with my old devices, an S4 and an S5, but shortly after moving my data to each upgraded device the internal EMMC failed on each.
  The s4 powers on into some OEM flashing mode (nothing on the screen, just appears as a Qualcomm something when plugged into usb), and the S5 shows this horror inducing message
  ::: spoiler Spoiler
  
  :::
  
  Well, they discontinue bands, so yeah, my 2g phone got the axe.

122 comments