Epic Games Admits In Court That Its PC Store Still Isn't Profitable
The company behind Fortnite is currently in a legal fight against Google over in-app fees
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If you're competing against steam, you need to make your experience as good or better than steam.
From what people tell me, because I don't have it myself, the epic game store is really rough around the edges not a fun experience.
It still has no review system.
They still have no Linux version.
They still have many bugs in the store.
It... its a mess
Jesus, how can you run a digital storefront in this day and age and not let people post reviews? I read a bunch of those on steam before I buy most of my games.
It took them years to implement a shopping cart. A basic feature that literally every online shop has had since forever.
They are not good at e-commerce.
Lol the Switch e-Shop doesn't have a cart. Unless they added one pretty recently.
But that's Nintendo so...
I don't really get that sentiment. You buy a game -> You download the game -> You press the icon on the desktop/start menu/wherever -> you play the game.
What does it matter what store the game was bought on? The buying experience is a typical store experience on each platform. On my fiber connection the download speeds between epic and steam are both maxing out, and both synchronize saves across my PC and Ally. What else is there that makes one store so much better than the other, other than fanboyism and nostalgia?
Oh but there are many steps missing.
You start the launcher -> it forgot your device and password, so wait for the confirmation code via mail, enter your info again, then solve three capchas
Browse the store -> except there's no functioning tag search and the shop sucks, so you need to know exactly what to buy and how it's called to even find it
Chose a game -> but there's no tabs or secondary windows, so every time you inspect a shop page and try to get back your search gets reset; please enter all your search criteria again and scroll back to the point you've been before
Start the game -> but your own library is a hot mess; click through 13 pages of huge icons representing an alphabetical order until you find the picture representing what you want to play
And then you play.
As long as you don't notice Epic all is smooth sailing. Every step of actually using the launcher is a pain though. Sometimes I forget how annoying it all is and try again. Aaaaaand it forgot my device and password again. Then I curse at my PC and open steam.
Same thing with Ubisoft's launcher, such a trainwreck.
Seems like these are all corner cases, straw men, and not every day things. I actually sort of agree with the sentiment about “what does it matter”. But there is one big thing that you missed: stability and trust. If Epic decides to wrap it up one day, you’re done. Steam is less likely to do that since primary business model and profit generator.
Pick the platform with the best deals, and weigh in the stability/trust argument. For me that means using Epic for free weekly games, and Steam whenever they have sales. Almost never buy any other time unless a large group of friends are starting something. FOMO is real.
If an unreliable login, a bad storefront, tedious store pages, and a less than user-friendly library aren't enough to call a launcher worse than the competition, what even would qualify them as a bad product?
I mean sure, my PC doesn't crash nor goes up in flames when I open Epic, but that's about it.
I see, yeah that's the second argument against epic that I've read so far that I would call valid. I never thought about them just doing a google and closing doors.
Epic games made their store UI so bad that buying games on it initially was actually frustrating and difficult. It might be better now, but at the time you had no shopping cart and had to go through about 10 menus to purchase anything.
Steam lets me add many games to my cart, and then 2 pages later I'm installing them.
The weekly free games shopping cart is convenient. Never play them, but collecting them is super simple.
They have a cart like any other storefront. I'm not sure if this was something they had from day one, but at least it's not something new to the store at this point. But even if there weren't a cart, how realistic is the scenario for the typical user that they go and buy 10 games all at once? Sounds to me like some fictional scenario to heap unwarranted hate on the epic store.
I mean I get it if someone says "I don't really mind either way, but if I had to choose I'd rather buy on Steam because it's slightly more convenient". But the EGS gets so much hate everywhere and my question is what the problem is with the store that would warrant that much hate? I really don't understand where that much vitriol is coming from.
I don't remember the full scenario cause it's been a few years, maybe it was trying to get a free game, maybe it was trying to buy something. But it was an incredibly frustrating experience and I haven't opened epic launcher in a few years partly due to it, I know there wasn't a cart at the time though, which while maybe not the most inconvenient was really fucking weird.
What does it matter what store the game was bought on?
Marginally worse UI/UX (could be improved a bit by now, I haven’t used it for over a year)
Marginally. It does not deserve all the hate.
Way harsher build in DRM
Doesn't this just affect pirates? I don't really care as long as it doesn't mean that performance is sacrificed.
No proper offline mode. Its an opt-in feature you better have enabled while your connection worked and even then you have to reconnect every other day
Correct me if I'm wrong but doesn't Steam also needs to phone home when you want to switch to offline mode?
No controller support. I start the Epic launcher over Steam so Epic games get the Steam controller support
What are you going on about here? Every single title I played from the EGS I could play with controller just fine (I don't do K+M so I play everything with controller and I never had a problem games just auto-recognizing both my bog standard xbox controller as well as whatever is build into the ROG Ally. Also the 8bitdo fighting stick works out of the box).
No mod support
First real argument against EGS I've read so far. But doesn't mods just replace files in the file system anyway? What would you need a storefront support for?
No forums and communities (I know a lot of people don’t need these, but still a missing feature for others)
Yeah, they aren't for me either, but I can see that there are people who would see this as something positive to have. But then again, isn't everything running in discord today anyway?
no community reviews, you better belive what the paid critics tell you
I trust those reviews a lot more than fickle gamers who review bomb games because some dev said something that goes against their beliefs.
Doesn't this just affect pirates? I don't really care as long as it doesn't mean that performance is sacrificed.
LOL. DRM affects everyone, is a bad for consumers and only benefits shareholders.
I would go so far as to say that DRM only affects paying customers.
How so? It never once affected me and I consider myself a consumer.
Search for Manhunt and Midnight Club DRM case, this is the most obvious problem with DRM.
You could also look for the stuff that happens with arcade games from SEGA and etc.
Steam offline mode doesn't need to phone home, you can use steam entire offline as long as you're not downloading any new games or updating
Look into Steam Input if you think they're in any way equal (or even in the same ballpark). The kind of things you can do with Steam Input is incredible, and sometimes pretty mind blowing. You can make radial menus if you want.
DRM only affects people who paid to play the game, the point of cracking a game is to remove the DRM.
Of course steam needs to call home when it's online, but when you are offline you never need to connect again if you don't want to.
Steam itself supports controllers. If you want to play a game without controller support you can use steam to play with a controller regardless.
Modding a game can be a complex ordeal, stream simplifies it (usually) and offers a download manager.
Steam reviews are far more trustworthy than 'official' reviews and that is just a fact. Reviewers are often bought, and even when they aren't they directly paid for they are indirectly pressured to offer inflated scores, operate on a weird scale, and are often incompetent besides (the bad at games stereotype has existed since the 90s at least, and for good reason).
It's important for the same reason that UX research is a pretty important field nowadays: you wanna make your software/platform/whatever as easy and pleasant to use as possible.
Alternatively, Epic lacks a value proposition. Having games spread across multiple platforms is inconvenient. Most consumers value convenience, so they're going to stick with the most convenient (read: the most dominant) option unless they have some reason not to. For example, as messy and crappy as GOG's storefront is, they've managed to differentiate themselves from Steam first by focusing on making old games playable and then focusing on a DRM-free and more curated catalog. What does Epic offer other than doing the same things Steam does but less well and in a different app?
What does Epic offer other than doing the same things Steam does but less well and in a different app?
I'm not going to count, but by my best guess I have now 100+ games on EGS that I haven't paid a penny for. For me that's a rather large incentive to have the EGS client installed on my PCs. And once I have both installed anyway, I don't see any difference between buying on Steam vs. Epic. I just use whatever is cheaper at the moment.
Exactly this. I buy on gog when I can, just because it's awesome what they are doing .
The only feature I miss in the Epic client is a way to make yourself appear as offline. Other than that, Steam has a bunch of social features that I couldn't care less about.
It matters quite a bit if you're gaming on Linux.
