I had a 2 week period without a job and swapped insurance because of the new job offering it through a different service
Same Dr, same pharmacy, same pharmacist, yet the whole thing was treated like I was new at the pharmacy because of the insurance change
I personally think they were looking for any reason to drop people because they simply didn't have enough to supply all of us rather than just admit that
Dunno why so many other pharmacies were outright rude to me when I called but that's what a friend also experienced so my guess is stress over the situation or shitty callers who get angry