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Jure Repinc @lemmy.ml

“AI” Hurts Consumers and Workers -- and Isn’t Intelligent

"We view this moment of hype around generative AI as dangerous. There is a pack mentality in rushing to invest in these tools, while overlooking the fact that they threaten workers and impact consumers by creating lesser quality products and allowing more erroneous outputs. For example, earlier this year America’s National Eating Disorders Association fired helpline workers and attempted to replace them with a chatbot. The bot was then shut down after its responses actively encouraged disordered eating behaviors. "

2 comments

  • The "harm" is because of the uses that corporatism will put generative AI to, NOT because of generative AI itself (which is an awesome, if deeply misunderstood technology). People point fingers at the tools, rather than the culture making use of them, but this is an obvious and historically VERY common mistake.

    Can AI harm consumers and workers? Yes! But that is because corporatism ALREADY harms consumers and workers, shamelessly exploiting them and calling it virtuous freedom. GenerativeAI will give them more ways to exploit workers and consumers, thus "harming" them.