HP adds 15 minutes waiting time for telephone support calls
HP adds 15 minutes waiting time for telephone support calls
Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'
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All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it's not acceptable for a paid product.
This article is from the UK and is about European countries
I was referencing HP being headquartered in the US.
HP is a US-based company. So that means someone in the US pushed for and approved this change.
Or it means someone in Europe did, since this is from a European office.
One of us should look it up to be sure, but I sure won't.
It's hard for them to comprehend something outside of their country.