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The bit with contacting exec actualy works. Example:
- Our app dosn't work for 100 of users? -> can sit there for a month before we get to it, because it's statisticaly insignificant number of users
- One lady wrote CEO on LinkedIN? -> critical, must be done yestarday
Extremely true. We are "customer obsessed" which is why thousands of users having an annoying screen popping up confusing them is prioritized below one lady who knows the CEO being unable to do an incredibly niche thing that we never said you could do on our platform.
32 comments