I worked at lowes for a bit. In the paint department. How it works is one person is in charge of each different department. One head for plumbing one for hardware etc. What i found was that person was very very knowledgeable of their respective department, the 6 others working in that department essentially to stock shelves mix, paint cut lumber etc didn't know fuck all. Like we could our department running but if you had a specific question then usually only the department head could help the customer, however the department was always in trainings or meetings so it was just a bunch of young folks that weren't trained properly to help.
I called in and quit one day cause ou vs Texas was tgat night and I hated every waking moment in that he'll hole