7mo ago

Repeat after me "this problem isn't bothering me". There! fixed it

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But none of these are real, in the real world IT won't touch your issue unless you create a ticket, then when you do they just never do anything about it anyway
- I encountered "lawful evil" once. My answer of "I know what the problem is. I know how to fix it. But because you have no clue about what this company actually does to make money, you took away my ability to do it. So now I'm here, wasting both our time" didn't seem to go over very well.
  
  Ehh. Depending on the industry and issue, thats wholley justified, not only from a "least privilege" sense, but from a regulatory one.
  Step over into cybersecurity and you end up spending all day clamping down on usability because the company has legal requirements to meet to continue to exist. Many of the things we are compelled to do are overeager and overly pedantic, but it's either "do it, pay up, or shut down." The execs tend to prefer "do it" in my experience, which makes everyone's day a bit more tiresome.
  So its entirely possible that was out of their hands.
  
  In this case, none of that applies. I do industrial programming. 99% of the ethernet networks I have to connect to don't have a router, and nothing is running DHCP. They locked out my ability to manually change my IP address.
  
  That shit is why I bailed on the cybersecurity industry completely, with no thought of ever returning. I'm an engineer (software aside, I also have an aero engineering background). I wanna build cool shit!
  
  Not to mention, how frequently the “I can fix it on my own” guy ends up making things worse.
  Like my coworker who insisted he knew how to install a monitor and then couldn’t figure out why the display port wouldn’t work with a usb-a adapter. It had a normal DisplayPort plug and didn’t have a thunderbolt adapter (it’s a desktop.)
  Rather than update the ticket that got him the monitor, he created a new ticket.
  I can’t complain too much. IT guy likes me so he took the extra monitor and gave me a third one.
- In my experience I create a ticket, then after 3 days of not hearing anything they manually close it as resolved while having done nothing

59 comments