Walmart, Costco and other companies rethink self-checkout, some stores removing them
Retailers in Europe, like Booths supermarkets, and the United States, like Walmart, are pulling back on having self-checkout in light of complaints and shoplifting.
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At my Walmart the employees don’t stop people from stealing food. They told me as much.
I believe it's policy at Walmart for the regular staff to not prevent theft at all. Loss prevention handles that. They'll build a case without pursuing at first, and then being down the hammer.
I keep hearing this and I wonder about how they do this. I mean how to they keep records of every shoplifter? Do the employees recognize the people every time they come in? How many shoplifters can they keep track of? Are they like "ah yeah it's shoplifter 687, put this video in his file"? Do they bother with people stealing an occasional item like basic clothing or food? Are they watching a single shoplifter over years, like what if they only steal once in a while and it's low value? I'm curious about this, I've never actually heard from anyone who was watched over a period of time and then prosecuted.
I was busted for shoplifting as a teenager and I sort of know how this works. The general employees (cashiers, service staff, etc.) don't give a fuck if you steal and will actually get in trouble if they try and apprehend you. Almost all large companies operate this way for liability reasons. They aren't insured enough to cover all of their staff in the event that one of them gets injured or killed trying to stop someone from stealing something. Much less costly to simply budget in a line item expense for incidental theft that's bound to happen.
Instead of the employees focusing on shoplifters, they have a loss prevention agent in the back watching cameras. Those cameras all over the place in all the big box retail stores, and they don't even look like those super obvious dome cameras anymore. Most people who steal and get away with it will eventually come back to the same store to do it again. They take note of your face/features and watch for you to return (also, the large chain stores will share this information with other nearby stores). As soon as you step through the door the next time you come in, cameras are recording your every move. That's exactly what happened with me and my delinquent friends. We ripped off the same store about 2-3 times and the last time was when the guy actually made his move and apprehended us. He waited for us to actually take something without paying for it and physically stopped us at the door as we were stepping through the threshold. At that point, they confiscate whatever you stole, show you the security footage of you taking the product and walking out with it, call the cops, press charges for petty theft if under $1000, and call your parent/guardian if you are a minor.
In my case, I got extremely lucky because the cops simply never showed up after hours of waiting for them, and eventually, they couldn't legally detain us any longer, so they released us to our parents without charges. My Mom was pissed and set me straight when we got home, and I stopped hanging around the dumbass kids who coerced me into doing it in the first place. We were also banned for life from the store, but I've actually been back to that same store several times as an actual customer and they didn't recognize me anymore. Or they just didn't give a shit.
If you just steal once, especially if it's a spur of the moment thing, a very low value item, or a complete accident, it's really unlikely that loss prevention will care. If they start noticing lots of inventory going missing, they will watch those sections much closer for suspicious activity. There's always the chance that you could just be randomly singled out by the cameras.
I've heard of some places not bothering to stop food thieves because a person who steals food from a grocery store probably desperately needs it, but I imagine they all have a line that they aren't willing to let people cross.
I feel like in the future this is going to get more intense. They will have facial+ear+gait recognition combined with AI so they can detect and combine literally every instance of shoplifting, intentional or not (to say nothing of footage that only coincidentally has the appearance of shoplifting but they retain it as "proof" anyway), over decades of visits to any of their locations, and once you've accumulated over $1000 combined in unpaid merchandise, hit you with a felony charge.
Or they just ban you after the first incident straight up, and electronically recognize you and kick you out for the rest of your life afterward.
And you would have no affordable recourse because they have all the footage and lawyer money to oppose fighting it.
They have your face and whatever else information you give them when you check out. It's all covered in cameras. Doesn't take much. I'm sure they don't get everything and they have false positives. But if you become such a problem for them yeah.
I don't have any real experience with this but I think it's actually hard to catch the accidental thefts and such who they are losing so much money and starting to rethink these things.
Target will wait for you to steal serval "inflated value mind you full profit plus..." thousand dollars of stuff before pursuing you legally. It's easier when it's large sums.
That's how it works for most stores in Canada.
"theft over" (aka theft over $5,000.00) can get you 10 years in federal prison, "theft under" is up to two years in provincial jail. That's a huuuge difference.
Also, more footage, more angles, easier to convict.
https://laws-lois.justice.gc.ca/eng/acts/C-46/section-334.html
Honestly, can you blame them?
Electronics, luxury items, other “nice to haves” maybe. But who wants to be the reason someone goes hungry?
Not to mention, they are getting paid dogshit wages.
And they actually can get reprimanded or fired for doing so. Fuck it.
Can confirm. Used to work for a big retailer and one day caught someone stealing (not food) and confronted them. I was a pretty solid employee who had been there for years but my manager had to fight hard to stop me from being fired; it was a really close call.
Yeah it's been 20+ years since I worked retail but we weren't allowed to confront anyone, especially inside the store. We had to wait until they left the store for a manager to approach them and we had to be 100% sure they stole something in the first place.
The worst I ever saw happen to someone is they gave it back when confronted outside the store, it was a $5 can of automotive spray paint.
I was never quite sure if this was all legal reasons or because of the blowback against the brand if someone was wrong and it made headlines.
When I was a youth, we used to go to Safeway and get donuts or "Mojo's" (wedge fries) at the bakery, then munch them while walking through the store so that they were gone by the time we got to the till to buy our cans of pop.
One of those unforgettable moments from those years was when we were finally called out by a security guy, something very casual like "you boys are gonna pay for those donuts up front, right?" and Chris who was "that guy" in our crew, bounced his donut off the mall cop's head and ran like his life depended on it
For this reason, I think it's pretty shitty they put condoms in alarm boxes. If there's something I'm okay with stealing from a Wal-Mart, it's food and condoms.
Don't think I could convict anyone stealing safety glasses either.