Beehaw was acting like a customer, which they kind of were and sort of weren't at the same time.
I'm not aware of them having a support contract. This is exactly what I mean when I state that they were, in fact, acting entitled. To my knowledge, the Lemmy project has 0 customers. It is a FLOSS project so, everyone needs to check their entitlement at the door. None of us are entitled to anything from the devs. They are volunteers donating their software to us.
With FLOSS projects, one can file issues but the software is "as is" as specified in the license. If one wants changes that are not prioritized by the devs, the choices are: wait, contribute, or fork. That's it. None of us are customers but recipients of gifted software.
Lemmy's devs are right in that they don't owe them anything, really, but the way they voiced that was bad PR, IMO.
Hard disagree. Some people clearly need some tough love and etiquette lesson. If someone gives you a gift and your response is to complain the it isn't quite what you wanted, this is generally considered rude and ungrateful behavior. Want to be a customer? Buy commercial software.
I don't think choosing Rust was inherently a bad move. I think it makes sense that if you are going to try to make a competing platform to NOT choose Rust, and instead pick something that a lot of people can contribute to.
But yeah, complaining about their initial choice doesn't make sense, and neither does the "why don't they just learn Rust" sentiment given the context of all this other stuff.
Context is very important here and in other places. The devs' goal was primarily to make a project in Rust, not to compete with anything. With that being their goal, "learn Rust or start your own project" is really the only reasonable response.
To reiterate though, I am very happy that Sublinks, k/mbin, et al have been established. Some people like developing in Java or PHP and it brings a smile to my face for the options to be available to them. Add to this the compatibility with Lemmy and I think that this is a beautiful recipe for open-source innovation. I think that we can all benefit from the "cross-pollination" between projects and ideas that can better manifest in some languages can be ported to others.