Here's a laundry list of sort with tons of tools we'd like to see
Role for approval of applications (to delegate)
Site mods (to delegate from admins)
Auto-report posts with certain keywords or domains (for easier time curating without reports)
Statistics on growth (user, comments, posts, reports)
User total
MUA
User retention
Number of comments
Number of posts
Number of reports open
Number of reports resolved
Sort reports
by resolved/open
by local/remote
Different ways to resolved a report
Suspend account for a limited amount of time rather than just banning
Send warning
Account mod info
Number of 'strikes' (global and local) and reports
Moderation notes
Change email
Change password
Change role
Ability to pin messages in a post
Admins should be able to purge
Filter modlog to local
Better federation tools (applications to communities, limiting)
Applications to communities to allow safe spaces to exist (people should not be able to just "walk in" on a safe space - similarly to follow requests in Mastodon in a way)
Limiting (Lock our communities down from certain instances but still allow people using our instance to talk to people from those instances)
Obviously considering the moment when this is being made - federation tools are our highest priority.
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In my opinion "change password" is an outdated way of doing things.
"Send password reset email" would be the correct way.
Emails are optional on some instances. Having both options would be nice.
On the other hand, allowing admins to change their users' passwords makes it easier for them to impersonate their users, though that just may be something we accept.
Yeah, the issue is people without email but also people with the wrong email. I've caught quite a few typos from our email server not being able to send their approval because the email had a typo. I did send them manually and tell them the error they made.
So, I guess we could just change email but I don't see quite the difference in terms of abuse with regards to change password if I could simply change someone's email and get it anyways.
People providing a broken email also make the approval hang. it works approving them, but the admin gui hangs with a spinning icon until you do a full page refresh.
I understand that emails are optional.
However, if a user wants to recover their account, then they should provide an email (even just a burner).
It's not much, but it would add an extra safe-guard against admin abuse.
Mod logs could show "mod changed email for user x" without any PII. Which would add some insight into potential admin abuse if this happened excessively or if a user complained about it happening to them.
I imagine any admin with postgres skills could delete/suppress the modlog entry tho.
Personally, I wouldn't trust any website if I contacted them with an "I've locked myself out" request, and they replied with a new password.
TL;dr:
Regardless, I don't actually have any skin in the mod/admin game.
I can understand that it seems useful.
I am still of the opinion that it is an outdated way to do account recovery.
No way to validate it is actually the user if they're locked out... mod shouldn't be able to change email either, but realistically they can do that to the db if they want to. Your info exists on their server, so they can change your password too. Anyone could disable/enable these kinds of tools that automatically notify, ultimately you shouldn't sign up for an instance you don't trust.