The company Discord blamed for its recent breach says it wasn't hacked

Customer service support company 5CA has released a statement contradicting claims by Discord that it was the victim of a hack last month.
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5CA says that a preliminary investigation showed that the incident may have been the result of "human error," though it offers no details as to what exactly that implies.

I believe folks have mentioned ZenDesk was involved and this is probably the true source, but the waters have been getting kind of muddy. I think it's important to keep putting pressure on this situation until the truth falls out, if it ever does.